• CSP Times

London's Top Hotels Share Insight On What to Look Forward to This Year

We speak with London's top hotels in anticipation of the reopenings of hotels, restaurants and bars in the city.


Image courtesy of The Hari

The Hari London, Belgravia: Andrew Coney


“After what has been quite a challenging start to 2021, there is a lot to look forward to as the UK gradually opens up. We have already experienced a very positive opening from 12th April, with bookings on our popular Garden Terrace exceeding expectations and with the loosening of travel restrictions our hope is this will continue through to our room bookings. There has never been a better time to visit London, experiencing all the main sites whilst avoiding crowds of tourists, the only issue now is trying to find a table at a restaurant!”.


– Andrew Coney, General Manager of The Hari London.


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Image courtesy of COMO

COMO Metropolitan London: Javier Beneyto

‘The last year has taught us that holistic wellbeing will be more prevalent than ever before – people are now actively seeking ways to improve their wellbeing while travelling, even on city breaks. At COMO Metropolitan London, guests can escape the hustle and bustle of the city in our calming wellbeing sanctuary, COMO Shambhala Urban Escape. Designed for maximum revitalisation, the Discover COMO Shambhala package includes overnight accommodation for two people, nutritious breakfast, a signature COMO Shambhala Massage or Dr Hauschka Facial and guaranteed late check-out, allowing guests to reboot, rejuvenate and completely relax. Active travellers can also benefit from tailored personal training sessions in the fully equipped gym".


– Javier Beneyto, General Manager of COMO Metropolitan London.


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Image courtesy of Rosewood London

Rosewood London: Michael Bonsor

"The hospitality industry is rejoicing at the prospect of welcoming guests back. Here at Rosewood London, we have missed the simple things like hearing the restaurant abuzz with conversation and the clinking of glasses, seeing our lobby full as our doormen welcome guests and the bustling of cars in the courtyard. Whilst we are mainly looking forward to bringing guests back and offering the relaxing and indulgent experiences that are part of the Rosewood DNA, we have curated some unique offerings.

One is the stunning Macallan Manor House in partnership with the esteemed Macallan which offers the ultimate destination for those seeking a gastronomic experience to remember, guests may also book an exclusive Macallan Suite Experience package where they will be able to enjoy a private tasting from the comfort of their own suite and discover The Macallan story with the brand’s Ambassador. They will also receive a London Edition bottle, which is not available for purchase anywhere else in the world, making this a truly unique experience and selling point for visitors.

The second is about acknowledging our guests’ desires to prioritise wellness and experiential stays, therefore Rosewood London has teamed up with local wellness practitioners Boniface Verney-Carron and Catie Miller, the property’s inaugural Rosewood PlaceMakers, to curate a host of activities including a digital detox, personalised wellness sessions, nutritional guides and much more".

Michael Bonsor, Managing Director of Rosewood London.


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Image courtesy of London Hilton

London Hilton on Park Lane: Michael Shepherd


"We learned a lot this year, as I’m sure we all have in our career and business. Through it all, we have emerged smarter, more determined, and even more aligned with clearer purpose. Across the globe, our leaders, our teams and our industry partners banded together with a fierce determination to safely return to the world of travel. As part of our global response, we addressed the immediate needs of our clients with leadership, flexibility and a focus on priorities we already hold dear—like safety, cleanliness, guest comfort and above all, client relationships.

Although we have been standing tall here on Park Lane for over 60 years, this is a new era, revolutionising “True Hospitality”. Whilst we find ourselves imagining a new world of travel, what remains the same, however, is the light and warmth of hospitality that Hilton has always been known for. We have no doubt that we’ll rise to the new possibilities of travel, particularly with initiatives like Hilton’s CleanStay safety protocol and the EventReady program that flexes to accommodate the latest requirements in local, regional and international destinations. We have invested heavily in technology to give our Hilton Honors members access to seamless and contactless experiences with our Hilton Honors app. Today, our Honors Members can benefit from features like Digital check-in, room selection and the ability to message with the hotel Team Members from their own device.

More than ever our tailored experiences for regional and international travelers range from family staycations, shopping sprees, pampering weekends or culinary experiences with the support of various campaigns initiated by London & Partners and Visit London, as well as the “Hotel Week London” launched by MMGY Global and the “Let’s do London” campaign from our Mayor of London to entice and provide confidence for tourism. Hilton additionally offers its own experiences, ranging from our “Dream Away” packages for every Leisure guest, as well as offering variety of culinary experiences in our award winning restaurants and bars, Galvin at Windows, 10 Degrees and Trader Vic’s. And most importantly we have not forgotten about our furry friends, who will have their own culinary experience as part of our “BONE appetite!” room service menu launch, featuring dishes such as Beef Doguignon and Mutt Roast. We also partnered with Lime Bike to be able to explore the city in the most sustainable way and encourage greener tourism; bikes will be available on site at the hotel. We also look forward to welcoming back our business travelers for which we have prepared certain perks as a part of our “Welcome Back” campaign, and are very excited in offering new exciting concepts in our events offering, such as themed pop-up bars. As part of our Travel with Purpose program, Hilton has partnered with South Pole Group to provide our clients with carbon neutral meetings by investing in high quality carbon reduction projects that are aligned with the United Nations’ Sustainable Development Goals and Hilton’s 2030 Goals to cut our environmental footprint in half and double our social impact by 2030. We are committed to offsetting the CO2 emissions associated with events by procuring carbon offset credit from the South Pole Group; every event will be carbon neutral at no cost to our clients.


As we move ahead, we are committed to the safety of our guests so they can continue dreaming of a new adventure; the landscape might look different but the moments will be just as memorable".


– Michael Shepherd General Manager at London Hilton on Park Lane, Area General Manager, Luxury Division Hilton for UK & Ireland.


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& more...


Image courtesy of Claridge's

Claridge's


"In true Golden Age style, Claridge’s welcomes guests back to the legendary Art Deco Mayfair hotel with a timeless escape, worthy of the new Roaring Twenties. Stepping through the hotel’s revolving doors and into the chequered black and white lobby, celebrations begin with cocktails inspired by the Bright Young Things, the high society generation of artists, writers, socialites and performers who lit up interwar London and dazzled jazz age Claridge’s. These cocktails come straight from the pages of Cecil Beaton’s Cocktail Book which guests will take home as a keepsake. Promenades and picnics will follow as guests explore the capital’s Royal Parks with a walking map courtesy of Claridge’s concierge. Guests are invited to dine at Claridge’s or sister hotels The Berkeley and The Connaught with credit to spend, before a night of indulgent slumber or indeed a nightcap at The Fumoir or Claridge’s Bar. Breakfast is served in room or in the beautiful surroundings of The Foyer & Reading Room. Early check-in and a late check-out is the icing on the afternoon tea cake. Claridge’s Timeless Escape launches on May 17th with rates from £656.25 per night".

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Image courtesy of The Connaught

The Connaught


"The Connaught welcomes guests back to the capital in style. Guests will find sweet treats in their room on check-in from the hotel’s Instagram sensation The Connaught Patisserie, accompanied by a perfectly chilled bottle of Laurent-Perrier Champagne. A walking map of green spaces, galleries and picnic spots – courtesy of The Connaught’s expert concierge team – is offered to reacquaint guests with a newly alive London. An invitation to dine at The Connaught or sister hotels Claridge’s and The Berkeley is included with credit, plus breakfast for two served in room or at Jean-Georges at The Connaught. A must stop mid-stay is The Connaught Bar – just crowned the World’s Best Bar - for their expertly mixed and iconic martini, or dine at Hélène Darroze at The Connaught, newly reopened with a third Michelin Star. The hotel’s Aman Spa also offers a selection of indulgent and restorative treatments. Guests can take advantage of an early check-in and a late check-out as well as complimentary overnight valet parking. The Connaught’s Mayfair City Break launches from May 17th with rates from £577.50 per night".


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Image courtesy of The Berkeley

The Berkeley


"In typical true Berkeley style, the team from the hotel’s legendary Blue Bar, complete with cocktail trolley, will mix cocktails at the door of your room to get celebrations started. Then, hop on The Berkeley’s signature blue bikes to explore the leafy Belgravia neighbourhood and beyond. Guests are then invited to dine in or at sister hotels Claridge’s and The Connaught with credit, before returning for a restful night of sleep. A delicious breakfast is served in your room or at The Collins Room, before departing with a box full of the hotel’s iconic fashion afternoon tea Prêt-à-Portea cakes to take home as a parting gift. Guests can also visit The Berkeley Bar, Marcus Wareing’s Michelin starred Marcus, or indeed enjoy a massage at The Bamford Spa. Guests can take advantage of an early check-in and a late check-out with the hotels compliments. Stepping Out at The Berkeley launches on May 17th with rates from £498.75 per night".


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