British Airways Club Suite Review – Business Class From Hong Kong to London BA32

Route: Hong Kong (HKG) – London Heathrow (LHR)

Flight: BA32

Aircraft: Airbus A350-1000

Seat: 10E (Club Suite)

Date: 7 January, 2026

Few routes in aviation showcase an airline’s business-class credentials quite like the overnight Hong Kong–London sector. At around 15 hours, the journey offers ample time for passengers to fully experience seat comfort, service rhythm, and, most importantly, the quality of rest on board. It is also a premium-heavy route, attracting seasoned travellers who are well attuned to global benchmarks.

For decades, this sector has served as a meaningful barometer: perform well here, and an airline earns its place among the world’s leading business-class products. British Airways’ Club Suite, introduced as a contemporary response to evolving passenger expectations, enters this arena as a clear statement of intent – one designed to meet the demands of a route where excellence truly matters.

We experienced BA32 on 7 January, flying in seat 10E aboard an Airbus A350-1000. From the moment we arrived at Hong Kong International Airport (HKG) to the quiet arrival into London Heathrow, the journey was smooth and comfortable in every sense.

Ground Experience at Hong Kong International Airport

Check-in and Departure Formalities

British Airways operates from Terminal 1 at HKG, a space that balances scale with efficiency. Premium check-in for Club World passengers is clearly signposted and functional. The process is brisk, professional, and thorough, with priority baggage tagging handled competently. Security and immigration move with enviable speed late at night, leaving the lounge as the true pre-flight anchor.

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Lounge: Qantas Hong Kong

With British Airways having retired its own lounge in Hong Kong, Club World passengers are directed to their Oneworld partner lounge, namely Qantas – a move that, in practice, elevates the pre-flight experience. Designed by David Caon, the space strikes a balance between residential warmth and premium polish. Timber finishes, soft ambient lighting, and generous seating zones create a calm, inviting environment.

A buffet spread of Asian and Western dishes allows travellers to eat lightly or fully, depending on preference. A staffed bar offers Australian wines, classic cocktails, and barista-quality coffee. Showers are spacious and clean, allowing passengers to reset before boarding an overnight flight. The lounge sets the stage for the journey ahead: calm, efficient, and measured, much like the flight itself.

Boarding and First Impressions

Boarding for BA32 was punctual, with Club Suite passengers invited first. The moment one steps aboard the A350-1000, the difference is immediately apparent. The cabin is quieter than older widebodies, with less ambient clatter and mechanical hum. It exudes a restrained elegance: dark greys, soft charcoals, and subtle metallic accents dominate the palette, conveying calm and professionalism rather than flamboyance.

The Club Suite cabin is configured in a 1-2-1 layout across two cabins, with 56 suites in total. Each suite offers direct aisle access and a fully closing door. The design is understated rather than showy, which, for an overnight sector, works in favour of a restful, business-focused experience.

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Seat 10E: The Club Suite Experience

Seat 10E, a centre suite in the forward cabin, demonstrates that BA’s new design works even for solo travellers in typically avoided middle seats. The sliding door closes fully, offering meaningful privacy from aisle traffic without feeling claustrophobic. The suite converts into a fully flat bed, complemented by The White Company’s topper, duvet, and pillow, which add tangible comfort.

The seat’s dimensions are competitive: a 79-inch (6 ft 6 in) bed, generous width, and a footwell that is less restrictive than the airline’s legacy Club World arrangement. Storage has improved dramatically, with a large side console for personal items, a lidded compartment for valuables, and a robust tray table suitable for dining or working. Power outlets and USB ports are positioned logically.

In-Flight Entertainment and Connectivity

The 18.5-inch HD screen is crisp and well positioned for both upright viewing and bed mode. The content library is broad, encompassing recent releases, British classics like Bridget Jones, and a respectable selection of box sets like The Office UK and Inside No 9. Noise-cancelling headphones perform reliably, while the cabin’s notably calm atmosphere further enhances the onboard experience. Wi-Fi proved consistently stable for messaging and light browsing, making it easy to stay connected throughout the flight, though it’s best suited to lighter online use rather than heavy streaming or data-intensive work.

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Dining: Seasonal and Thoughtful

Dinner Service

With a 22:45 departure, the crew managed a streamlined yet unhurried dinner service. The meal opened with courgette and coconut soup topped with dried coconut, smooth and lightly aromatic, offering a delicate texture without overwhelming sweetness. The main course of duck confit accompanied by celeriac potato gratin, braised leek, and port wine sauce was exemplary: rich but never greasy, with depth in the gratin and restraint in the sauce. Dessert consisted of seasonal fruit – a light, sensible conclusion given the hour, allowing rest rather than indulgence. Wine selections and non-alcoholic beverage options were varied.

Breakfast Service

Prior to arrival, breakfast was timed to preserve sleep. Seasonal fruit and a full English breakfast with hot coffee, just in time for the early arrival into London, were served.

Sleep and Comfort

With the door closed and cabin lighting dimmed, the Club Suite delivered a genuinely restful night. The White Company bedding contributed real comfort, and cabin temperature was balanced. Even in the centre seat, 10E felt secluded, with minimal disturbance from neighbouring passengers or crew movements. The combination of quiet, flat-bed ergonomics, and intuitive lighting made for a surprisingly restorative sleep.

Throughout the flight, service was calm, professional, and discreetly anticipatory. Requests were handled promptly, and cabin staff were attentive to sleep rhythms, an essential skill on an overnight from Asia.

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BA32 arrived on schedule at 05:35 into Terminal 5. Disembarkation was smooth, and immigration processed quickly.

Verdict

British Airways’ Club Suite may not shout about reinvention, but in practice it delivers one. The introduction of direct aisle access and closing doors at every seat, paired with smarter ergonomics, improved storage, genuinely restorative sleep, and service that is calm, capable, and unobtrusive, signals a decisive reset for the airline’s long-haul business class.

On a route as exacting as Hong Kong–London, that reset feels meaningful. The Club Suite is now a product passengers can book with confidence and intent. For frequent oneworld travellers – or those who value schedule, network reach, and Heathrow connectivity – it represents a considered yet substantial evolution of British Airways’ premium offering: quietly polished, distinctly British, and once again fully in step with the world’s leading business-class experiences.

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Disclaimer: The writer was invited by British Airways to experience this flight. All observations, assessments, and viewpoints are based on the writer’s independent experience and professional judgment.